Contact Us
BEFORE you contact us, here are some answers to common questions :)
When will I receive my tracking number?
You will usually receive your tracking number within 1 to 2 days.
Why isn't my tracking number working?
It may take up to 5 days for your tracking number to activate once you receive it.
How fast is the delivery time?
7-30 Days
What is the exchange/return policy?
We value our customer experience. If you have any problems with our products, we will gladly fully refund you.
Still need to speak to us?
support@luxelivingbeyond.com/(972) 325-2466
Frequently Asked Questions
General Questions/Payment and Ordering
How can I contact Luxe Living Beyond?
You can contact us via email at support@luxelivingbeyond.com or call our customer service line at (972)325-2466. Our support team is available Monday to Friday from 9 AM to 5 PM EST.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.
How do I use a discount code?
You can enter your discount code at checkout. There will be a field labeled "Discount Code" where you can apply your code before completing your purchase.
Shipping and Delivery
What are your shipping options?
We offer standard, expedited, and express shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's tracking service.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact our customer service team.
How will I receive my refund?
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. You will receive a confirmation email once the refund has been processed.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We will arrange for a replacement or a refund.
Promotions and Discounts
How often do you offer promotions and discounts?
We offer promotions and discounts periodically throughout the year. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and special offers.
Can I use multiple discount codes on a single order?
Only one discount code can be applied per order. Discount codes cannot be combined with other offers unless specified otherwise.
Do you have a loyalty or rewards program?
Yes, we have a loyalty program where you can earn points for every purchase. Points can be redeemed for discounts on future orders. More details about our loyalty program can be found on our website.
Product Care and Maintenance
How should I care for my products?
Each product comes with specific care instructions. Generally, we recommend dusting with a soft, dry cloth and avoiding exposure to direct sunlight and moisture unless the item is weather proof. For more detailed care information, please refer to the product page for your specific item or contact our customer service team.
Do you offer repairs for damaged products?
We do not offer repair services. However, if your item is damaged upon arrival, please contact us immediately, and we will assist you with a replacement or refund.
Custom Orders and Personalization
Do you offer custom or personalized products
Yes, we offer customization options for select products. You can find these options on the product pages. If you have a specific request, please contact our customer service team, and we will do our best to accommodate your needs.
How long does it take to process a custom order?
Processing times for custom orders vary depending on the complexity of the request. Generally, custom orders take 2-4 weeks to complete. You will receive an estimated delivery date when placing your order.
Sustainability and Sourcing
Are your products sustainably sourced?
Yes, we are committed to sustainability. We source our products from artisans who use eco-friendly materials and sustainable practices. We also strive to minimize our environmental footprint through responsible packaging and shipping methods.
Do you have any eco-friendly packaging options?
Yes, we offer eco-friendly packaging options upon request. Please select this option at checkout or contact our customer service team for more details.
Bulk Orders and Corporate Gifts
Do you offer bulk order discounts?
Yes, we offer discounts for bulk orders. Please contact our customer service team with the details of your order for a custom quote.
Can I purchase LLB products as corporate gifts?
Absolutely! We offer a range of products suitable for corporate gifting. Please contact our customer service team to discuss your requirements and receive a custom proposal.
Technical Support
I'm having trouble navigating your website.
If you encounter any issues while using our website, please contact our customer service team at support@luxelivingbeyond.com or call (972) 325-2466 for assistance.
How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page and follow the instructions. You will receive an email with a link to reset your password.
Account and Privacy
How do I create an account?
You can create an account by clicking the "Sign Up" button on our homepage and filling out the required information. Having an account allows you to track orders, save your favorite items, and receive exclusive offers.
Is my personal information secure?
Yes, we take your privacy seriously. We use advanced encryption technologies to protect your personal information. For more details, please review our Privacy Policy.
How can I unsubscribe from your mailing list?
You can unsubscribe from our mailing list by clicking the "Unsubscribe" link at the bottom of any promotional email or by adjusting your preferences in your account settings.
Products and Stock
Are your products handmade?
Some of our products are handcrafted by skilled artisans. While most of are products are manufactured in a wharehouse, however we carefully select all products offered to ensure top craftsmanship and an enjoyable experience.
How can I find out when a product will be back in stock?
If a product is out of stock, you can sign up for email notifications on the product page to be alerted when it becomes available again.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout and include a personalized message.